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Business Transformation

Cloudskope helps a medical practice increase revenue and collections by 120% in 60 days.

Smile Bar Dallas reboots their business operations, and increases profitability.
Dr. Parihan Tamkin, DDS.

THE PROBLEM

After being in business for 18 months, Smile Bar Dallas has stagnated revenue and a procedure for collections aging of over 90 days. While the clinical processes of the practice were working efficiently, operations, finance, and collections needed attention.

THE ANALYSIS

The Cloudksope Business Transformation Team followed a holistic audit of the practice focused on the following key areas:

  • We performed a comprehensive financial audit, including CAC, TTM, Aging time, CER, and others.
  • We performed a comprehensive audit of the business operations, including operating costs, HR, Procurement, and Vendor Management.
  • We comprehensively analyzed patient cohorts, product-based revenue, and cohort-based revenue against market demographics.

After careful consideration, it was decided that the business would undertake an administrative shutdown for ten days while we helped them through a reboot across the business operations.

THE RESULTS

The Sime Bar Dallas re-opened after a staff reorganization, with procedures and practices in place to help them succeed. The includes:

  • A complete AGILE transformation of the operations, including daily huddles and KPIs
  • A completely new insurance system that allowed revenue operations to proceed within 24 hours of patient appointments ( as opposed to 90+ days previously)
  • A new customer acquisition strategy, including marketing, PPC, and new product lines.
  • A complete staff and responsibility reorganization resulting in greater employee and client satisfaction.
  • A new patient intake and exit procedure that is resulting in greater efficiency of operations and an increase in the quality of revenue and LTV.
  • A newly launched and integrated analytics platform- DentalIntel


Full Analytics powered by Dental Intel
CONCLUSION

The Smile Bar Dallas continues to grow revenue, improve operations and is on its way to have a record quarter.