Modern companies understand that competing on the basis of products isn't enough these days. With the advent of social media, mobile, and access to immediate feedback, customers can convert bad experiences into a firestorm of negative experiences for prospects.
Take the case of United Airlines, where a customer's graphic removal from a flight hit the worldwide media within 6 minutes and caused widespread outrage and an estimated $450m in revenue loss, one can understand how customer experience is literally the new battleground.
At Cloudskope, we help companies, mature, improve and scale their customer experience (CX) organizations and plans by helping audit their customer experience, support, and successful operations. Learn what is working, what isn't, and demystify your NPS, CES, CSAT, and CloudSkope 's proprietary FCS:( FUNNEL READINESS SCORE). Over 4 weeks, we will journey map your entire organization from the product, sales to customer success and support, then provide you with actionable, measurable items that will help you transform your customer experience from good to great.
If you've ever wondered what your prospects think, act and feel when making decisions, or your customers feel when interacting with your product and company, this solution is worth the investment.
To improve the customer journey you need a clear vision of what you want to achieve.
What is your customer journey right now?
What does the future state of your customer journey look like?
The best feedback you can get about how your customers perceive you, is well- your customers.
Through a proprietary process, we help research and analyze your happy and unhappy customers to understand what works and what doesn't about their experience with your brand.
Cloudskope's vast experience in customer experience ( Cx) enablement allows us to implement and recommend a global Cx strategy for our clients.
From recommendations to user experience, buyers journeys, and top and bottom of the funnel activities, we help plan.
From enabling your marketing and sales teams, to customer success and professional services, be bring the tools metrics and people.
NPS, CSAT, CES and our proprietary CLS score, we help make siginificant changes in customer LTV and retention.
CloudSkope Customer Experience Transformation helps you figure out what your customers care about most, then design great customer experiences, and arm and inspire your employees to deliver them.
We compete with a lot of other firms that deliver white papers on best practices, run a few reports,and then tell you to do X, Y or Z.
That's wonderful! But they haven't changed a thing, if they didn't speak to your product team, sales team, engineering team, customer success, and most importantly, your customers.
They didn't journey map. CX is as emotional as it is scientific. Unless you understand both the emotional decision making process of your prospects and customers, you're going to waste your time.
RAPIDLY DELIVERED, METICULOUSLY EXECUTED
Sure- you want to fix churn, increase customer LTV, improve NPS, etc. And you want it done yesterday. We have good news and bad news. Fast sometimes means pithy. And pithy sometimes means incomplete.
With Cloudskope, you're assured that an experienced firm like us knows how to run fast, lean and thorough simultaneously. We are good at what we do.
Explore our solutions, chat with an expert, and get help when you need it.CONTACT US >